Healthcare & Human Services
A core specialization. We research the experience of patients, members, and the workforce that serves them — in Medicaid, care-management, and human-services settings where standard research panels rarely reach and methodological care matters most.
Challenges we see in this sector
- Members and clients who are hard to reach through conventional online panels
- Workforce burnout and turnover in helping professions
- Access barriers that suppress utilization before anyone files a complaint
- Quality-improvement requirements that demand documented methodology
- Populations where a careless survey can itself do harm
Common research needs
- Patient and member experience measurement
- Care-management and Health Home member research
- Healthcare access and service-barrier studies
- Workforce burnout, retention, and engagement research
- Program evaluation and quality-improvement research
- Provider and stakeholder feedback